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Terms and Conditions of Sales

Updated on September 2021


About this Terms and Conditions of Sales

These terms and conditions of sale, together with all information and documents referred to within them (collectively our Terms and Conditions of Sale), govern all the sale of products (Products) to you via our websites (Website). By placing an order for a Product through our Website (an Order), you agree to and accept these Terms and Conditions of Sale (as well as our Privacy Policy and Website Terms)

We may amend these Terms and Conditions of Sale from time to time by publishing updated Terms and Conditions of Sale on our Website. These changes will apply to any Orders placed on or after the date on which the changes to the Terms and Conditions of Sale are published. You should review our Terms and Conditions of Sale regularly to ensure you understand the terms and conditions that apply to you each time you place an Order for a Product (as it is your responsibility to check that you have read and agree with the latest Terms and Conditions of Sale).

If you create an account on our Websites (an Account) or place an Order, your Account and your purchases will also be governed by our Website Terms. If you do not agree to our Terms and Conditions of Sale, you should not purchase any Products via our Websites.

How Can You Contact Us

If you have any questions about our Website or our Products, you can email us at:

Descriptions And Depictions of Our Products on Our Website

The descriptions of our Products on our Website are updated from time to time. You should ensure that you have read the current Product description before placing an Order.

The depictions of our Products on our Website, including any packaging, are for illustrative purposes only and should not be relied on when purchasing Products. Variations may occur between the packaging of a Product delivered in an Order and the depiction of that Product on our Website.

All Products depicted on our Website are subject to availability.



Prices of Our Products on Our Website

The price of any Product on our Website is in New Zealand Dollars, includes GST in accordance with the A New Tax System (Goods and Services Tax) Act 1999.

The price is as published on the date that we accept your Order and is subject to change, without notice, at any time, but noting that changes will not affect any Order that we have previously accepted.

 It is possible that, despite our reasonable efforts, a Product on our Website may be incorrectly priced. If we discover an error in the price of a Product that you have ordered we will inform you of this error and give you the option to continue with your Order at the correct price or to cancel your Order. If you do not respond to us within five (5) days, we will treat the Order as cancelled, notify you in writing and refund any payment you have made to the card.

Delivery Charges

Delivery charges (if any) will be added to the purchase price before you confirm your Order and payable by you at the same time as the purchase price.

How we dispatch and deliver items you Order is set out in our Delivery Policy.

Create an Account and/or Place an Order

To create an Account on our Website and/or place an Order, you must be aged 18 years or over, provide us with your correct name, be the holder of a valid debit card, credit card, and confirm to us that all the information that you provide to us is true, accurate, complete and not misleading (and that you will notify us immediately if any part of this information changes).

Your Order will be submitted to us when you click on the “COMPLETE ORDER” button, and doing so:

(a) represents your offer to purchase a Product from us;

(b) means that you authorise us to request authorisation for payment from (and immediately charge) your debit card or credit card for the purchase price of the Product(s) along with any applicable delivery charges;

(c) means that we are entitled to rely on your submission of an Order as your instruction to us to charge your debit card or credit card;

(d) represents a contract between us (as each time we accept an Order from you, a separate contract is made between us).

We reserve the right to not accept your Order or to cancel your Order after it has been accepted. If we do so, we will let you know as soon as possible and will not charge you. For example (and without limitation), we may not accept your Order, or cancel your Order, if:

(a) a Product is out of stock;

(b) unexpected limits on our resources arise which we could not reasonably plan for;

(c) we identify an error in the price or description of the Product;

(d) we identify an error in the processing of your Order;

(e) we are unable to deliver the Product within a reasonable timeframe; or

(f) we fail to receive authorisation for your payment;

(g) we reasonably believe that your payment will be refused; or

(h) your Order has been placed fraudulently.

We do not issue GST tax invoices for Products ordered from our Website. We do, however, send you an email confirmation of what you have ordered.

If your payment fails to be processed to us, for whatever reason, you agree to compensate us (in full) for all reasonable costs, expenses, and outgoings we incur in attempting to obtain (or recover) the payment from you.

Your Order will be sent to the postal address you provided when you created your Account (or the most recent postal address you have provided to us). We accept no responsibility for Orders you do not receive because you have provided us with an incomplete or incorrect postal address.

For Orders with Nicotine Products

You must hold a valid Australian prescription for the purchase of nicotine products; and your Order will be supplied under the Therapeutic Goods Administration’s personal importation scheme, further details on which can be found TGA website:

About Our Online Payment Facilities

Our online payment facilities are operated by third-party providers Windcave and ANZ New Zealand Bank Limited (ANZ). These facilities allow you to pay for an Order with a debit card, credit card (or any other payment method that we indicate to you that we will accept from time to time).

Your use of their facilities is subject to separate terms and conditions from Windcave and ANZ.

Cancelling Or Suspending Your Account

We may temporarily or permanently suspend, or cancel, your Account at any time and for any reason without notice. Without limiting the generality of the foregoing, we will cancel your Account (or Accounts) if:

(a) any of the information you have provided us is untrue, inaccurate, incomplete or misleading; or

(b) you create more than one Account; or

(c) you allow anyone to access your Account or use your Account to purchase Products.

You may temporarily or permanently suspend, or cancel, your Account at any time and for any reason by contacting us. It will be your responsibility to provide us with proof that you are the account holder.

You agree to notify us immediately in the event of any unauthorised use, or suspected unauthorised use of your password or Account.

Returning Products (and our Satisfaction Guarantee, Warranty, and Refund Policy)

Please contact us if:

(a) you have any complaints about our Products or questions about returns;

(b) you would like to make a claim under our Satisfaction Guarantee;

(c) you think there is an issue with your device or charger and would like to make a claim under our Warranty; or

(d) if you receive a damaged or defective product, or the wrong product, and would like to make a claim under our Refund Policy.

How Do We Use Your Personal Information

The details of how we use your personal information will be detailed in our Privacy Policy.

Any personal information that you provide to us through our Website, or authorise us to collect, will only be used in accordance with these Terms and Conditions of Sale, our Website Terms, and our Privacy Policy.

By providing your personal information to us you are consenting to its use in accordance with these Terms and Conditions of Sale, our Website Terms, and our Privacy Policy.

Our Limitation of Liability

If we fail to comply with these Terms and Conditions of Sale our liability to you for all claims (whether in contract, tort (including negligence), breach of any statutory duty, or otherwise, even if foreseeable) is limited to:

(a) to the value of the Products supplied by us and associated with your claim; or

(b) the damage or loss you actually incur or suffer (whichever is less).

This includes liability for death or personal injury caused by our negligence, or the negligence of our employees, agents, or subcontractors for fraud; fraudulent misrepresentation; or a breach of your legal rights concerning our Products.

We will not be liable in any way for:

(a) loss, damage, or expense that you incur arising directly or indirectly from any failure or delay in performing any of our obligations under these Terms and Conditions of Sale caused by any circumstances beyond our control, which include but are not limited to vandalism, accident, break down or damage to machinery or equipment, fire, flood, acts of God, strike, lock-out or other industrial disputes (whether or not involving our employees) or shortage of materials or fuel at the market rates existing when an Order is accepted, legislative or administrative interference; or

(b) any indirect, consequential, or economic loss, cost, or damage or loss of profits, loss of revenue, loss of goodwill, or loss of anticipated savings incurred by you in connection with any act or omission of ours or in relation to any error, omission or representation in any information provided to you;

(c) such use, including for any loss of profit, loss of business, business interruption, or loss of business opportunity from the use of our Products for commercial, business, resale purposes, or anything other than domestic and/or private use only

Other Important Terms

Your compliance: You must comply with:

(a) any additional terms and conditions, or instructions from us, brought to your attention on our Websites or correspondence from us; and

(b) all applicable New Zealand or Australian laws (respectively) relating to your use of our Websites, including your purchase, use and disposal of the Products.

Legally binding: You agree and acknowledge that these Terms and Conditions of Sale are intended to create legally binding obligations on you in accordance with its terms. Those obligations, and the contract it creates, is between you and us.

Severance: If any part, or parts, of these Terms and Conditions of Sale are, or become, invalid, illegal or unenforceable in any respect under any law, the validity, legality and enforceability of the remaining provisions of these Terms and Conditions of Sale shall not in any way be affected or impaired.

Waiver: No failure or delay in exercising any right, power or privilege under these Terms and Conditions of Sale will operate as a waiver of such right, power or privilege, nor will any single or partial exercise of such right, power or privilege preclude any further exercise of such right, power or privilege under these Terms and Conditions of Sale or otherwise.

Transfer of Rights:

You need our consent, in writing, to transfer your rights or obligations under these Terms and Conditions of Sale to someone else.

We may, at any time, transfer or assign all, or any part, of our rights and obligations under these Terms and Conditions of Sale to a related company, or to a third party, without your consent.

Relationship of the Parties

Nothing in these Terms and Conditions of Sale, or in the relationship between you and us, shall be construed as creating a partnership or joint venture or giving you or us any right to bind the other in any way, except as permitted by these Terms and Conditions of Sale.

Governing law

These Terms and Conditions of Sale are governed by, and interpreted in accordance with, New Zealand law. We both agree to submit to the exclusive jurisdiction of the courts of New Zealand.


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