All RELX devices are not waterproof.

First, please make sure you are using the right pods for your device: The RELX Classic device is compatible with RELX Classic Pods, while the RELX Infinity and Essential devices are compatible with RELX Infinity Pods.

Start by simply inserting the RELX pod into the RELX device.

The RELX Classic uses micro USB cable, while the RELX Infinity and Essential use Type C cables. The RELX Infinity has an additional pogo pin for the wireless charging option compatible with its charging case and charging dock.

Your RELX device is charging when the LED light pulses white. You'll know your device is fully charged when the light stops pulsing and is a solid white. It takes about 45-60 mins to fully charge your RELX device. RELX's smart-charge technology is designed to reduce overcharging.

You can charge a RELX device with a RELX pod inserted into the device, but this is not necessary.

No buttons are required to turn on your RELX device, simply inhale from the mouthpiece. Once you have inserted a RELX pod into your RELX device, you are ready for a unique experience.

RELX devices are easy to maintain. To clean the charge contacts and inside the RELX device, use a dry or slightly moistened cotton bud.

Avoid storing a RELX device for more than two weeks on an empty charge. It is best to charge the device entirely and remove the RELX pod before storing.

As with all products containing nicotine or intended for use with the consumption of nicotine, store the RELX device out of reach of children and pets.

RELX uses a closed-loop temperature control algorithm designed to deliver the ideal amount of power to the RELX pod. The liquid is heated using an industry standard wick and nichrome coil system.

The number of puffs per RELX pod varies by individual usage. It usually varies between 350-500 puffs.

While RELX Infinity Pods have an expiry date of 18 months from the date of manufacture, they are meant to be used soon after purchase.

We recommend that you finish using your pod within 15 days of opening it to maintain the best taste. After 18 months, you may notice a difference in the flavor or quality.

To help ensure the quality of the RELX pods, store them unopened at room temperature in a dry environment out of reach of children and pets until use.

Building on years of research, RELX produces our own proprietary e-liquid formula with a high manufacturing standard and the strictest quality control process.

Our ingredients include glycerol, propylene glycol, flavorings and nicotine salt. 

Nicotine salt is the active ingredient.  Despite common misconceptions, nicotine is not a carcinogen, but is known to be an addictive chemical.

Glycerol is a hypoallergenic ingredient used as a sweetener, and texture enhancer commonly used in foods.

Propylene Glycol is a colorless, odorless ingredient commonly found in beverages, baked goods, and other household consumables.

RELX uses standard non-oil-based flavoring compounds used in foods.

To ensure product safety and quality, RELX pods are not designed to be reused or refilled and should not be opened. Opening or otherwise tampering with the pod will render the warranty on the pod null and void.

Sorry, we can only provide shipping to the original destination specified in the order details. However, you may contact DHL Express directly for redirect your parcel if they can accept your request.

In the event that there’s an issue with your order contents (whether wrong or missing items), please contact RELX Oceania customer support (support@relxaustralia.com) with photo evidence to back up your claim ASAP, and we will process it immediately.

If you’ve been checking the tracking system for over 5 days without any updates, please contact RELX Oceania customer support (support@relxaustralia.com).

If the damage to the parcel affected the contents inside, please take adequate photo evidence and contact RELX Oceania customer support (support@relxaustralia.com).

Once you order has been shipped, you will receive our notification email with the tracking number. If you have not received the tracking number after 2 business days of completion of your order, please contact RELX Oceania customer support (support@relxaustralia.com).

Please expect to receive your order within 5 business days depend on your location. Don’t be surprise if you receive your parcel overnight as well.

All orders will be delivered to you by DHL Express.

In a situation where you have not received your order within 5 days of purchase, please contact RELX Oceania customer support (support@relxaustralia.com) and send us your order number along with your concerns.

You can cancel your order only before it has been processed for shipping; if your order has already been shipped, we are unable to cancel your order.

Due to current Australia regulation, all Australia orders will be shipped out from New Zealand.

We accept major credit cards.

We do not collect or store any of your payment details. Since all payments and payment processes are handled directly by Paypal, we have zero access to your personal payment information.

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

All courier charges on returns are not refundable unless the return is due to you receiving goods differ from that which you purchased or your goods are damaged in transit. If you do receive a product which is faulty or different from that which you purchased, please contact us immediately to arrange a return or exchange of the product. We will then inspect the returned product and if found to be faulty or different from that which you purchased, you will be reimbursed for the delivery charge. For goods damaged in transit, we may refuse to exchange these damaged goods if you signed for them at the time of delivery, accepting the goods were received in good condition. Please ensure you check your goods for any damage prior to signing the delivery docket for your product.

All refunds are processed within 10 business days.

In the event that you need to return a product for repair or replacement (as covered by the limited product warranty), simply print the waybill code provided to you by the customer service team to avoid having to pay any shipping fees. If you wish to return or request replacement for reasons outside of those covered by the warranty, you will be responsible for paying the shipping fees. Please ensure you pay the exact postage amount, failing which your package will either be rejected or sent back to you; RELX Oceania is not responsible for unpaid packages upon their arrival.

Please contact RELX Oceania customer support (support@relxaustralia.com) with details about the issue and photos/videos of the malfunction.

Once your package has been received and verified against the warranty, we will issue a full refund or a replacement for the eligible products. If an accessory is returned without cause, RELX Oceania reserves the right to deduct the shipping fee from the refund amount.